frequently asked questions

Hire A Hubby provides an initial marketing package, but most importantly, we send our operations team out on the road to introduce you to repeat business customers, the likes of real estate agents and retail stores. Customers can log a job request online via our website or free call 1800 803 339 where our 24/7 call centre looks after customer job requests. All job requests are automatically allocated to the local Franchisee.

Every household or business will require maintenance or renovation work from time to time. Each of our territories will provide a wide variety of different customers to service on a regular basis. Domestic customers (households) are very common, however, our Franchisees will also develop commercial relationships with real estate property managers, aged care centres, and child care centres for regular maintenance work. In addition, retail businesses and offices will have maintenance requirements that the local Hire A Hubby Franchisee can service as well.

Trades skills can certainly assist you, but they are not imperative. The vast majority of our Franchisees are home handymen who have developed their skills from working on their own homes and that of family and friends. You need to possess and be competent in the use of hand and power tools.

Handyman work is very diverse, so we do not set fixed prices. Our Induction Training Course provides extensive training on the pricing and quoting of jobs. We review the most commonly requested jobs and provide the key steps involved in preparing a quotation.

All payments by customers are made to the Franchisee at the completion of the job. In the event that a national retailer requires Head Office to control the billing, Franchisees send an invoice to Head Office, and Head Office pays the Franchisee on pre-agreed terms.

Standard stationery and uniforms must be purchased through Hire A Hubby suppliers. All other trading items can be sourced from local suppliers. Hire A Hubby strives to provide substantial discount arrangements through our trade partners and service partners network.

This is a common question. Provided you advise the owner of the territory that you have been requested to do work prior to entering the territory, and you extend the same courtesies to them, then you will be free to conduct this work. The Hire A Hubby system acknowledges that people buy from people, and a referral is the sign of a happy customer. The exception to this rule is that no Franchisee can actively canvass or advertise for work outside of their own designated territory.

Head Office provides support for Franchisees at annual leave time so you can have a holiday away from your business, happy in the knowledge your customers are being looked after. Alternatively, you can make your own arrangements with a neighbouring Franchisee.

Head Office provides networking opportunities amongst its Franchisees, allowing you the opportunity to work with your peers and gain new skills on the job. You can also source help from a skilled contractor. At Hire A Hubby we don’t commit to something you are not capable of doing professionally.